What software do you use for issue tracking (feature requests, bugs, etc.) and help desk?  I’m looking for something here at work.  Has anyone used Axosoft OnTime?  I don’t want something hosted as a service (I want to install it here).  Also, I don’t want something that costs a fortune, but I don’t necessarily have to have a free/OSS piece of software either.  Just looking for something good and easy to use, preferably built on MS stack, but that’s not required.

Contact me with any suggestions or leave a comment here.